FAQs

To book an appointment you can either send a message through my website or call/send a text message to 647-780-1663 or email to merrmt.service@gmail.com. I may be unable to answer or reply to your text messages while in a treatment session please leave a brief message and I will contact you as soon as I can.

In general, it is not required to have a doctor’s note to receive a massage therapy treatment. However, some insurance companies may require a doctor’s note before direct billing. Please check with your insurance if you need one. A doctor’s note is only valid for a year.

Massage Therapist Preparation:

• Will arrive approximately 15 minutes before the start time to set up the equipment.
• Will bring a professional massage table with a table warmer, freshly laundered linens, towels, blanket and premium massage oil or lotion. I can accommodate you if you want me to use your bed linens, towels, blanket.
• Ensure the equipment is cleaned and disinfected before and after each treatment.
• At the end of your session, discard all used linens, towels, and blankets in a sealed plastic bag.

Client Preparation:

• Please keep your pet and children away from the treatment area and keep the floor area clutter free to be able to move around during your MT session.
• Remove all jewelry and store it in a safe place to be able to massage the body area thoroughly.

Before your MT session, you will fill up the Massage Therapy Intake form and Consent and Authorization for Electronic Claim Submission and Assignment of Benefits form for direct billing. We will update your file once a year or if there are any changes in your overall health condition. Additional assessment and treatment consent forms will be discussed with you prior to your session as necessary. All information is kept completely confidential. I will perform an assessment and create a treatment plan that is safe and appropriate for you. I will incorporate a combination of techniques and modalities such as myofascial release, trigger point therapy, Swedish or deep tissue therapy, Joint Mobilization, PNF Stretching and incorporating various therapeutic modalities like medical acupuncture, hot stone therapy, reflexology, and cupping therapy. Will recommend some remedial exercises as part of your treatment and home care.

Yes, your extended health benefit may cover all or a portion of the cost of your massage therapy service and you just need to pay the remaining balance not covered by your insurance provider. Please Keep in mind some insurance companies may require a doctor’s note. Check your insurance coverage before booking an appointment. If direct billing does not work, full payment of the service is your responsibility to pay.

Payment modes accepted are debit, and credit cards like Visa, and Mastercard associated with your account are required to book an appointment over the phone or online. Your card will only be charged after your massage session. The card will not be charged unless you do not adhere to Cancellation/Rescheduling policy. For chair massage the lead person can make payment through e-transfer and receive a consolidated e-receipt for the transaction or each recipient has the option to pay individually after a massage session.

Your appointment is reserved just for you. Please provide at least 24 hours if you are unable to keep your appointment to accommodate other clients on the waiting list. If you are cancelling your appointment in less than 24 hours, we will charge your credit card on file 100% of the total treatment cost. Only be charged after your massage session. The card will not be charged unless you do not adhere to Cancellation/Rescheduling policy. For chair massage the lead person can make payment through e-transfer and receive a consolidated e-receipt for the transaction or each recipient has the option to pay individually after a massage session.

The current service area is the City of Toronto (East York, Etobicoke, North York, Scarborough).

Outside 20KM at least two people are required to book an appointment.

Within 20km of the postal code, M3A 2Y1 is at no extra charge.

Travel distance, traffic, time of the day, and weather are taken into consideration.

Outside Toronto, the service fees are based on your home location.

21 – 35 KM away – $35.00

36 – 45KM away – $50.00

46 – 60 KM away – $65.00

Please ask for an estimate when booking an appointment by providing your complete home address.

Yes, for easy access please provide detailed instructions on how to get to a free visitor parking area around your location. For the parking area, a copy of the parking fee ticket will be sent to you through text message. Please note, that if no parking space is available in your area, No appointment will be accepted.

To book for corporate or group event chair massage call or send a text message to 647-780-1663 or email yinyangwellness.ca@gmail.com with the following information.

• Contact or lead person name and contact number.
• Company Name and address or home address
• Preferred date and time
• Names of employees or person receiving the massage

• No physical card will be issued instead a gift certificate emailed to the recipient.
• You can purchase an e-gift certificate for any amount and send it to multiple recipients.
• All e-gift certificate value amounts do not expire.
• The e-gift certificate can not be redeemed for cash or a refund of payment.
• Gift Certificates may also be purchased in person, over the phone by calling or by text message, payment can be done by credit card or e-transfer to yinyangwellness.ca@gmail.com.
• Payment for an e-gift certificate online can be completed with a credit card associated with the sender’s account.
• Acceptable payments are interact e-transfer, and credit cards are Visa, Mastercard or American Express.
• The e-gift certificate may cover all or a portion of the massage therapy treatment and the recipient will be paying for the remaining outstanding balance. This can be used with any massage therapy treatment.
• To book an appointment call or send a text message to 647-780-1663. A confirmation of the appointment will be sent to the recipient’s email. Please refer to the 24-hour cancellation policy for more details about MT home service.